All posts by Michael Alexander

Review From Chuck In Overland Park

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We recently did a carpet stretch job for a client in Overland Park. One thing we appreciate from our clients are reviews. It helps us continue to improve our service and also to make sure we are fulfilling our Mission to Deliver excellent service in every opportunity. Here’s what Chuck had to say.

You have received a new review from Chuck D.
Excellet work, the restreching looks great, Michael is a true proffesional!
“In today s service world getting quality people to work in your home who do great work, and treat your home and your space with respect is really a treat. Michael and Perfect One Clean are these folks. They blessed my family!”

“Lets make Carpet Cleaning great again”

By | Carpet Cleaning, Carpet Repair, Field Notes, Olathe, Overland Park | No Comments

Overland-park-steam-cleaning

With so many carpet cleaning companies in Overland Park, Olathe, and Leawood Ks, how is a person to know which company to choose. A lot of times it might be based off of price only. Which company is the cheapest? Some people may choose a company because of a referral from a friend. Others may choose based on what the have experienced in the past. How do you choose the best service company for you and your family?

At Perfect One Clean we have come up with a mission statement and values to help build relationships with our clients so that finding the right carpet cleaning company doesn’t become a stressful task.

First we will start with our mission statement. Why is it important to find a carpet cleaning company that not only has a mission statement but stands by it? Have you ever tried to accomplish something or achieve something without knowing why you are doing it? It makes the task or goal you are trying to achieve a lot less important. It simply just becomes something to check off the list so you can say you did it.

 

Carpet-cleaning-overland-park

That’s why we stress our mission statement at Perfect One Clean. Our Mission is: To deliver excellent service in every opportunity. When we hire a new staff member the first day of training is strictly covering our mission statement and how we fulfill it everyday with our clients. If we go into every day with our mission in mind then our clients will be satisfied.

We try to fulfill our mission with every aspect of our business all the way from how we hand out business cards at networking events to fixing mistakes we might have made on a job. That’s right even if we make a mistake there is still a way to fix it with excellent service.

This is what of one of our new clients recently said about a job we did for her in Gardner.

Amazing & Affordable!
“Perfect One did an amazing job! We did a whole house carpet cleaning for the selling of our home and they went above and beyond expectations. We had stains, pet odors, and repairs to be done. They were able to take care of all of those issues efficiently. Our carpets look new again!! We will definitely be using them again!”

To schedule an appointment with Perfect One Clean click on the link below.

Perfect One Carpet Cleaning serving Overland Park, Shawnee, Lenexa, Olathe

Field Notes: Carpet Cleaning Overland Park Ks

By | Carpet Cleaning, Field Notes, Olathe, Overland Park | No Comments

Overland-park-carpet-cleaning Field Notes: Carpet Cleaning Overland Park Ks. Experience is a big deal at Perfect One Clean. As we provide carpet cleaning in Overland Park, ks Olathe, ks and the Kansas City metro area, we want each client of ours to have a great service experience each and every time they use us. I have  been in the carpet cleaning business for over 10 years now and I have heard a lot of horror stories. I am always surprised at how many carpet cleaning companies will take short cuts either out of laziness, bad training or just not caring. To us is doesn’t matter if you have a 1 bedroom apt in Olathe or a 6 bedroom house in Overland Park you will receive the same service from us. Taking field notes is always a great way to know that we are going the extra mile.

 

carpet-cleaning-technicians-overland-park-ks Our Mission is to deliver excellent service in every opportunity. From the time the client calls our office all the way to the follow up calls months later we want to give the best service. Recently we had a client in Overland Park ,Ks that didn’t have a great experience with the last carpet cleaning company that she used.

  • So she decided to give us a call to see if she could have a better experience. Here are a few field notes from the job and at the end a nice review that she left us.12-steps-carpet-cleaning-overland-parkFIELD NOTES:
  • Job Location- Overland Park, Ks
  • Job Description- Carpet Cleaning
  • Have they had their carpet professionally cleaned before- Yes
  • Approximate age of carpets- 5 years
  • How often are they cleaned- 1 time a year
  • Have they ever been treated with carpet protector- No
  • What do the use for spot treatment- Spot shot
  • Are there any areas that need special attention- Yes, primer was spilt on the carpet.

As we began the 12 step carpet cleaning process we noticed that there was a lot of soap residue as we were steam cleaning. Before we applied our pre-spray I asked my technician to make a couple of passed with the carpet cleaning wand to see if there was soap left on the carpet. overland-park-steam-cleaning-ks-field-notesSure enough there was. Knowing that I knew that we could not use a high ph pre-spray. If we did, it would just add more soap to the carpets which causes re-soiling quicker. If I had to guess this is why she was not happy with the last carpet cleaning company. So what was the solution? We used a pre-spray and a rinse that where on the acid side of the ph scale to rinse of all the residue but also leave her carpets soft and clean. Once we got the carpets to a neutral state we applied our carpet protector. With this application it will help the carpets stay cleaner longer, and will also protect it from permanent stains. After the protector was applied we began to speed dry the carpets with our specialized air movers. Putting air movers on the carpets is just an extra step we like to take for our clients.

 

“Good price, on-time, excellent work and friendly staff. The cleaner did two bedrooms, a hallway and stairs. The cleaner was careful in our home and pleasant. We will use Perfect One again.” Mark L. Overland Park, ks

Carpet stretching turned bad

By | Carpet Cleaning, Carpet Repair, Field Notes | No Comments

I love the fact at Perfect One Clean we not only offer carpet cleaning and steam cleaning services to our clients, but also carpet stretching and repairs. Yesterday we had a stretch and repair to do.

  • Difficulty of job on a scale of 1-10 a 6
  • Estimated time to do job 1.5 hours
  • Chances of getting injured 0
  • Did I get injured YES!

It never fails that when I think I’m at the point in my career that I don’t need to use the same precautions as when I first started I slice a finger. Carpet stretching and carpet repairs can be tricky sometimes because you have to make a lot of cuts and you can always catch your fingers on a tac strip or cut them like I do on the carpet knife. The blades are so sharp that you don’t even fill it until its to late.

The first part of this carpet stretching and repair job was a patch that the client tried to fix themselves. They had put a patch in as a circle, and it wasn’t seamed in at all it was just loose. It also didn’t have any carpet pad under it. So we started from scratch and cut four straight lines around the circle so we could hide the seams good. Cutting straight lined is key when you are trying to hide seams.

So I was able to make it through this with out any blood on the clients carpet. The patch was hardly noticeable and it will look even better after we steam clean her carpets.

The next carpet stretching repair on the carpet didn’t go as smooth. It was a challenging repair but nothing that I have not done before. The clients dogs kept scratching at the seam so the carpet was coming apart and you could see the seam tape. Not real appealing when you are trying to sell your home. I took my seam cutter right down the middle of the seam so I could disengage the carpet. After that I had to add carpet to the other side that was against the wall. This allowed me to clean up both sides of the seam and make a brand new one so you couldn’t see the seam line

This is where it got bloody. As I was making my  cut against my straight edge I noticed my thumb was hanging over. As the brand new blade quickly approached my thumb I thought to myself  “I should probably move my THUMB!” To late, “down goes Frazier” my heroic thumb got in the way of that super sharp blade and saved my life. Not really but it sounds better than I made a rookie mistake.

So after I gathered enough tissue to make it upstairs the home owner was kind enough to bandage me up long enough to get to the walk-in clinic. The upside was the walk-in clinic was only three minutes away. The Olathe, KS medical group that I went to did a fantastic job. Here is my review on the Olathe, KS walk in clinic.  Customer service 5 star, wait time short 5 star, treatment time short 5 star, overall experience 5 star.

After all that I was able to go back  and finish the job and also keep all my fingers. On top of that my customer was very pleased with our work.

Perfect One Clean

~Delivering excellent service in every opportunity~