“To deliver excellent service to every client, referral and prospect at every opportunity.” Going above and beyond every single time they come in contact with any representative of Perfect One Clean. If we meet a new potential client or if we are servicing an existing client we want to blow them away with excellence. Even passing out business cards and introducing ourselves we will do it with excellence. Perfect One Clean has adopted a set of “values” that we live by. Values are “ways of thinking” that will guide our decisions. These values help us accomplish our mission.
Value #1: Reputation
Perfect One Clean is referred by the most experienced and most reputable carpet retailers, interior designers, and Realtors in the area. We are also referred by some of the most outstanding contractors and restoration companies. We must protect and enhance our reputation every chance we get.
Value #2: Experience
Perfect One Clean is experienced in several types of floor and fabrics in the carpet cleaning industry. We care for the finest carpets, rugs, floors and fabrics. We are experienced in removing all types of soiling conditions. We take every opportunity to gain experience to keep us at the top of our game.
Value #3: Education
Perfect One Clean believes in educating ourselves, our clients, and those that refer our services. By educating ourselves, we stay on the cutting edge of technology. By educating our clients, they become more knowledgeable about carpet cleaning. This helps them to make better choices in their cleaning needs.
Value #4: Systems
Many carpet cleaners use outdated equipment and cleaning techniques with components that do not work properly. At Perfect One Clean, we use the finest equipment and products available in our industry. We have technical and customer service systems and procedures because it helps us to predict the service outcome. If we do not follow the system, we are taking a chance at not fulfilling the mission.
Value #5: Guarantee
Perfect One Clean offers a 100% money back guarantee. This guarantee does not have anything to do with whether the carpet came clean or not. It is based solely on whether the client feels they got what they paid for or not. If they are not thrilled with the job we do for them, we will return at no charge and no obligation to redo the job. If they are still not impressed, we will give them a 100% refund. We do this because it protects our reputation. It keeps us from having people talking badly of Perfect One Clean in the community.
When I started Perfect One Clean in 2004 I had a vision of treating each client like they were my only one. I wanted to build the company that would:
- Honor God
- Build trust with our clients
- Give the best carpet cleaning service
Since 2004 we have strived to be the best at the steam cleaning services we provide. We accomplish this by getting educated in all cleaning methods by the IICRC (Institute of Inspection Cleaning and Restoration Certification.) We use the industries best equipment and products to provide our clients with the cleanest and healthiest home or office.
We have learned over the last 12 years that there is not a “ one size fits all “ for our clients. Each client is an investment to our company and each client has a different need. That’s why we offer several cleaning packages for carpet cleaning, hardwood floor cleaning, upholstery cleaning, tile and grout cleaning, and oriental rug cleaning.
Perfect One Clean is a cleaning firm that takes the extra time and steps that will make you want to tell your friends about us. With our referral program you will be able to get 100% of your investment with us, back.
Before you choose a carpet cleaning provider please give us a call or book online for your free consultation.